Updated August 2025
AUSTRALIA INNOVATION LABORATORIES PTY LTD ABN 89 625 165 077 (referred to as InnoLabs, we, us, or our) has implemented this Privacy Policy to explain how we collect, store, use, and disclose your personal information when you use our website at innolabs.com.au and any associated services.
If you have any questions regarding this Privacy Policy, please contact our Privacy Officer using the details in Section 10. This policy may be updated periodically to reflect legal or operational changes. The most recent version will always be available on our website.
1. What Personal Information Do We Collect?
1.1 “Personal Information” means information or an opinion (whether true or not, and whether recorded in material form or not) about an identified individual or an individual who is reasonably identifiable.
1.2 We may collect the following types of Personal Information:
– Name, postal address, and email address
– Australian Business Number (ABN)
– Contact details, including email address
2. When and Why We Collect Personal Information
2.1 We collect your Personal Information to operate and improve our services and for the purposes described in Section 4.
2.2 We may collect Personal Information when you:
– Visit our website
– Purchase our products or services
– Register for or use an account
– Request support or information
– Submit feedback or forms
– Contact us by email or in person
– Apply for a job or are referred by someone else
2.3 We may also collect information from third parties (e.g., if you are nominated by someone else to use our services).
3. Information Collected via Our Website
3.1 We only collect Personal Information through the website when you knowingly provide it.
3.2 We may also collect anonymous data to help operate the site effectively.
Google Analytics:
We use Google Analytics to help understand how visitors use our website. This service uses cookies, but does not collect personally identifiable information.
You may opt out here: https://tools.google.com/dlpage/gaoptout
Clickstream Data:
We collect data such as IP address, pages visited, and session duration for statistical and maintenance purposes.
Cookies:
Cookies may be used to improve functionality and user experience. You may disable cookies via your browser, but this may limit access to some features.
Web Beacons and Third-Party Content:
We may use web beacons or embed third-party content (e.g., social media sharing tools) that collect usage information. Please refer to third-party privacy policies for details.
4. How We Use Your Personal Information
4.1 Your Personal Information may be used to:
– Comply with legal and regulatory obligations
– Provide and manage our services
– Respond to your requests or enquiries
– Maintain user accounts
– Improve and personalise your experience
– Send marketing communications (where permitted)
– Work with trusted third parties to provide services
4.2 We may also retain or disclose Personal Information to comply with applicable laws or to protect our legal interests.
4.3 By using our services, you consent to the use of your Personal Information as described above.
4.4 If you choose not to provide certain Personal Information, we may be unable to provide some services or features.
5. Disclosure of Personal Information
5.1 We may share your Personal Information with:
– Government and regulatory authorities (where required)
– Third-party service providers who assist us in running our business
5.2 We may also share aggregated, non-identifiable data for analytical purposes.
5.3 Personal Information may be disclosed to trusted third-party software vendors to maintain or improve the website’s functionality.
6. Overseas Disclosures
6.1 Your Personal Information may be stored or processed overseas. By using our services, you consent to such overseas handling, acknowledging that protections may differ from Australian law.
7. Marketing Communications
7.1 You consent to receive marketing from us by email or other permitted digital communication methods.
7.2 You may opt out of marketing at any time by:
– Updating your preferences through your account
– Contacting us directly (see Section 10)
7.3 With your consent, we may also share your Personal Information with trusted partners for their marketing purposes. You can withdraw your consent at any time.
8. Accessing and Updating Your Personal Information
8.1 You have the right to access and request correction of the Personal Information we hold about you.
8.2 You can update your information through your account settings or by contacting us.
8.3 We rely on you to keep your information accurate and up to date.
9. Data Security
9.1 We take reasonable steps to protect your Personal Information, including through:
– Physical security
– Technical safeguards (e.g., SSL, firewalls)
– Internal policies and access controls
9.2 Personal Information that is no longer required will be securely deleted or de-identified.
10. Contacting Us
If you have questions, concerns, access requests, or complaints, please contact our Privacy Officer:
– Email: admin@innolabs.com.au
– Website: https://innolabs.com.au